Refund Policy
Refund Policy Last Updated: 08-11-2020 - 2024
At Two Faces Media Pvt. Ltd., we strive to provide high-quality services, including Commercial Photography, Videography, Ad Film Making, Digital Marketing, and Influencer Marketing. We understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the terms under which refunds may be issued.
1. Eligibility for Refunds
Refunds will only be considered under the following conditions:
Service Non-Delivery: If we fail to deliver the service as outlined in the agreed-upon scope of work or service agreement, you may be eligible for a full or partial refund, depending on the circumstances.
Cancellation: If you cancel the service before any work has commenced, you may be eligible for a full refund, minus any non-refundable deposit or fees as specified in the service agreement.
- Service Dissatisfaction: If you are not satisfied with the service provided, you must notify us in writing within [Number of Days, e.g., 7 days] of service delivery. We will review your concerns and determine if a refund is appropriate. Refunds for dissatisfaction will be considered on a case-by-case basis and may result in a partial refund.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our Services.
- To improve, personalize, and expand our Services.
- To communicate with you, including responding to your inquiries and sending you updates or promotional materials.
- To process payments and manage orders.
- To analyze usage and trends in order to enhance user experience.
- To comply with legal obligations and protect our rights.
2. Non-Refundable Services
The following services and fees are non-refundable:
- Completed Services: Once a service has been fully completed and delivered, no refunds will be issued.
- Deposits: Any deposits or advance payments made to secure our services are non-refundable unless otherwise stated in the service agreement.
- Expenses Incurred: Any costs or expenses incurred by Two Faces Media Pvt. Ltd. on your behalf (e.g., travel expenses, third-party fees) are non-refundable.
3. Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at contact@twofacesmedia.com with your refund request, including your name, service details, and reason for the refund request.
- Review: Upon receiving your request, we will review the circumstances and may request additional information to process your request.
- Decision: We will try our level best to offer quality services that matches for our clients.In case, any client is not completely satisfied with our services we can provide a refund. All refunds will take maximum of 7 working days to process and it will be refunded in your account either by Account Credits or direct deposit in your bank account.
5. Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Two Faces Media Pvt. Ltd.
Website: www.twofacesmedia.com
Email: contact@twofacesmedia.com
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